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Online Canadian Casino FAQs


Find the answers to all your Frequently Asked Questions about Vegas Palms online Canadian casino right here!


Is Online Gambling Legal in Canada?

Yes, online gambling is legal as long as a recognised authority such as the Kahnawake Gaming Commission licenses the Canadian online casino.

How Do I Register a Casino Account?

To register with Vegas Palms and start enjoying the top online slots Canada players have available, as well as other games, click on the drop-down menu in the top left-hand corner of the homepage. Choose the “Register” option and take a few moments to fill in the web form. You'll need to enter your personal details in the required fields, and to set a username and password. Check that everything is correct; confirm that you are of legal gambling age, and click to complete the process. Your account will be created almost instantly.

How Do I Change My Password?

To maintain good security on your desktop and mobile casino account we recommend changing your password every 6 months or so. Get in touch with our Customer Service team and an agent will guide you through the process.

Can I Play for Real Money?

Yes, all the games at our online Canadian casino can be played for real money. Many of them can also be enjoyed for free, with no deposit required.

Does Vegas Palms Offer Bonuses?

Of course! We offer some of the most generous bonuses that you'll find online. Get started with our impressive Welcome Bonus, followed by regular beneficial promotions. We also offer a lucrative Loyalty Scheme, which is based on Loyalty Points. Every time you place a real-money bet you earn Points that help you move up the Loyalty Club levels for ever-greater perks. You also get to cash your Points in when you have accumulated enough of them.

Why Won’t My Bonus Clear

If your bonus won't clear it might be because you haven't fulfilled all requirements. Check that you have met all stipulations, and if the issue persists contact Customer support.

What are Playthrough Requirements?

Playthrough Requirements specify how many times you need to bet a bonus amount before you are allowed to cash it out. For example, Playthrough Requirements of x35 on a bonus of C$100 mean that you need to wager C$3500 before you can withdraw that C$100. Different games contribute different amounts to Playthrough Requirements. With our online slots Canada casino members' entire stake goes towards the Playthrough, while with table games only a portion is used.

What are My Banking Options?

To see your Vegas Palms desktop and mobile casino banking options, choose the Banking tab from our main menu. You'll see the full range of options that are available for your location.

How Do I Deposit Money?

To make a deposit at our online Canadian casino, choose the Deposit option from the Banking tab and then select the payment method that you want to use. Follow the prompts to enter all the required information, including how much money you want to put into your account. If you're using a credit card, you may need to supply proof of address or identification. Check that everything is correct, and click to confirm your transaction. The funds should be in your account within minutes.

How Do I Make Withdrawals?

Making a withdrawal at either our desktop or mobile casino is very simple. From the Banking tab, choose the Withdrawal option. If the Deposit method that you used allows for withdrawals, this will be selected by default. If this is not the case, you'll be asked to choose a new Withdrawal system. Follow the simple prompts that follow, including entering how much you want to cash out, and confirm the request. Processing time depends on the method you chose.

Why Won't My Deposit/Withdrawal Clear?

If your transaction isn't clearing, make sure that you have sufficient funds. In the case of withdrawals, you also need to make sure that the pending and processing times are finished. If these issues are not the problem, check that you have met all Playthrough Requirements. You might have bet on live casino games, for example, that only contribute a portion of the total stake to the Requirements. If you're still having difficulties, don't hesitate to contact our Customer Service department.

What Software Does Vegas Palms Use?

Vegas Palms online Canadian casino is powered by Microgaming, the legendary software developer with more than 20 years of industry experience. As well as gorgeous and entertaining games, Microgaming also delivers a well-designed, user-friendly lobby.

How Do I Access the Casino?

You can access our games in the browser of your choice. The advantage of playing in your browser is that no memory space is used.

Is Vegas Palms Secure?

Yes, Vegas Palms is a very secure online casino. We use cutting-edge Secure Sockets Layer encryptions on every deposit, withdrawal and other interaction with our website, to keep your personal and banking details completely private. For even greater protection we bear an Entrust Secure Banking seal of approval.

Is Vegas Palms Licensed?

Yes, Vegas Palms is licensed and regulated by the Kahnawake Gaming Commission and our online Canadian casino games are also endorsed by independent auditor eCOGRA. You can be sure that payouts are made timeously, privacy is safeguarded, steps are taken to prevent underage gambling, and game results are always random and fair.

What Mobile Devices Can I Use?

Our mobile casino is compatible with all popular devices. You can play on iPhone, iPad, Windows Phones, Blackberry, Android tablets and smartphones, or any other device that you want to use. The cutting-edge software that we use ensures that game functionality and graphics are always perfect. You'll use the same login details and account across all platforms, making it more convenient to play at our online Canadian casino.

What Are Progressive Jackpots?

Progressive jackpots can be attached to any desktop or mobile casino games, although they are usually associated with slots. The game action unfolds as usual, but you have the added excitement of knowing that a jackpot could be triggered at any time. The jackpots are called “progressive” because they keep growing until someone is lucky enough to win them. A portion of every bet is added to the general pot, so the payouts are always enormous.

What are Live Casino Games?

Live casino games are operated by real dealers who use physical equipment. The action is recorded and video-streamed to you in real time. The authentic atmosphere and being able to interact with the dealers makes players feel as if they are in a land-based establishment, rather than at an online Canadian casino.

What Are Online Slots?

The online slots Canada has available at Vegas Palms are chance-based games. They have a similar design to land-based slots, which also usually use software and video animations today. Virtual reels, which display different icons, are spun. If the symbols line up in specific patterns known as paylines when the reels come to rest, you are paid out a multiple of whatever you bet.

What Kinds of Slots Can I Play?

When it comes to online slots Canada players can choose between 2 different kinds at Vegas Palms. Classic slots are closely based on the original machines, and are kept simple with minimal special features. Video slots involve multiple side games and extra features, and are always based on a very detailed theme that helps to engage you even more.

What is Slot Volatility?

The volatility of a slot describes how big the swings between wins and losses are. In high-volatility games you stand to win and lose substantial amounts, with longer spaces of time between payouts. Low-volatility games' wins and losses are smaller, and payouts are closer together. Medium-volatility slots fall between these 2 extremes. Volatility applies to all games, not just the online slots Canada has to choose from. Checking the volatility before you start playing is always advisable.

How Do I Contact Customer Support?

If you need further assistance and would like to contact our Customer Support team, you can do so at any time of the day or night. Friendly, efficient agents are on hand. Get in touch with them via email or live chat, and they will help you resolve any issue so you can get back to your gaming as quickly as possible.


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